Customer Satisfaction Standards ISO Package 2011 ( ISO 10001 / ISO 10002 / ISO 10003 / ISO/TS 10004 )

The ISO 10001 / ISO 10002 / ISO 10003 / ISO/TS 10004 Customer Satisfaction Package provides complete guidelines to planning, designing, developing, implementing, maintaining and improving customer satisfaction in an organization. More specifically, it addresses codes of conduct, complaint handling, dispute resolution and guidelines to monitor and measure customer satisfaction in your organization.

The ISO 10001 / ISO 10002 / ISO 10003 / ISO/TS 10004 Customer Satisfaction Package includes:

ISO 10001:2007
Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
Edition: 1

ISO 10002:2004
Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
Edition: 1 |

ISO 10003:2007
Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations
Edition: 1

ISO/TS 10004:2010
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Edition: 1

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